jara9's Privacy Policy

Types of Information Collected

jara9 may collect the following types of information to maintain a fair and safe service relationship with you:

• Identity Information: Full name, date of birth, national ID number or passport number (for age verification).
• Contact Information: Email address, mobile number, and current address.
• Financial Information: Deposit and withdrawal transaction details, payment methods used (bKash, Nagad, Rocket, Upay, or bank account details — only to the extent necessary for processing).
• Technical Information: IP address, device type, browser version, operating system, and session logs.
• Usage Information: Gaming history, bet amounts, preferred game categories, and time spent on the platform.
• Communication Records: Messages exchanged with us via live chat or email.

Purpose of Data Collection

We follow specific purposes when collecting and processing your information. The reasons we use your data are as follows:

• Account creation and management — to ensure secure login and overall account administration.
• Age and identity verification — to ensure only users aged 21 or above can access the platform.
• Financial transaction processing — to properly complete deposits, withdrawals, and bonus payments.
• Fraud prevention and security — to detect suspicious activity and maintain the overall security of the platform.
• Responsible gaming — to identify signs of excessive play and provide necessary support.
• Customer service — to properly resolve your questions, complaints, or requests.
• Legal compliance — to comply with applicable laws and regulations.

Cookies and Tracking Technologies

The jara9 website uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.

We use the following types of cookies:

• Essential Cookies: Required to maintain login sessions and carry out security verification.
• Functional Cookies: Used to remember your preferences (language, display settings).
• Analytics Cookies: Used to analyse platform usage and improve service quality.

You can manage cookies through your browser settings. However, disabling certain cookies may limit some functionality of the platform.

Data Storage and Security

To ensure the security of your personal information, jara9 has put in place industry-standard technical and organisational measures:

• SSL Encryption: All data transfers are encrypted using SSL/TLS technology.
• Secure Servers: Your information is stored on secure servers with no unauthorised access.
• Access Controls: Only authorised staff can access your information, and only to the extent necessary.
• Regular Audits: Regular system reviews are conducted to ensure the effectiveness of security measures.
• Two-Factor Authentication: An additional layer of protection for account access.

The retention period for data is determined based on legal obligations and business requirements. Even after an account is closed, certain information may be retained for a specified period in accordance with applicable law.

Sharing Information with Third Parties

jara9 does not sell your personal information or share it with third parties without authorisation. However, information may be shared in the following circumstances:

• Payment Processors: Financial information necessary to process bKash, Nagad, Rocket, Upay, and bank transfers is shared with the relevant payment provider.
• Technology Partners: Technology service providers that assist in operating the platform — only information necessary for service delivery.
• Legal Authorities: In response to a court order, legal obligation, or valid request from a government authority.
• Fraud Prevention: To assist in the investigation of suspicious financial activity.

All third parties with whom information is shared are bound by strict confidentiality agreements and may use the information only for specified purposes.

Your Rights

As a registered user of jara9, you have the following rights over your personal information:

• Right of Access: You may request to know what information we hold about you.
• Right to Rectification: You may request correction of any inaccuracies in your stored information.
• Right to Erasure: In certain circumstances, you may request that your information be deleted — however, this may not be possible where legal obligations exist.
• Right to Object: You may object to certain types of data processing.
• Data Portability: You may request a copy of your information in a structured format.
• Withdrawal of Consent: Where information is processed on the basis of consent, you may withdraw that consent at any time.

To exercise these rights, please contact our support team. We are committed to responding to your request within a reasonable time.

Protection of Minors' Data

jara9 strictly prohibits the registration and participation of anyone under the age of 21. We do not knowingly collect any personal information from minors.

If we are informed that we hold information belonging to a minor, we will immediately close that account and take appropriate steps to delete the relevant information. Parents or legal guardians with concerns about this are welcome to contact us.

Marketing Communications

If you have given consent to receive our promotional messages, offers, or updates, we may use your contact information to notify you by email or message.

You may unsubscribe from marketing communications at any time — follow the instructions provided in each message or notify our support team directly. Even after unsubscribing, essential account-related messages will continue to be sent.

International Data Transfers

jara9 is an international platform. Your information may be stored or processed on servers located outside Bangladesh as required for service operations. In such cases, we ensure that:

• Data transfers are completed via encrypted channels.
• Adequate data protection measures are in place in the destination country.
• Third parties are contractually bound to comply with our privacy standards.

Policy Changes and Updates

jara9 reserves the right to review and amend this Privacy Policy as needed. If any significant changes are made:

• You will be notified at your registered email address or via the platform.
• The updated Policy will be published on this page.
• Continuing to use the platform after a change has been made will be considered as your acceptance of the new Policy.

The latest version of the Policy will always be available on this page. We recommend that you review this Policy from time to time.

Response to a Data Breach

If a security breach ever occurs in our systems that could pose a significant risk to your personal information, we will:

• Take immediate steps to contain the breach and reduce any damage.
• Notify affected users within the timeframe required by applicable law.
• Provide transparent information about the nature of the breach and its potential impact.
• Make necessary security improvements to prevent similar incidents in the future.